Important Note: This Privacy Policy describes the privacy practices of nego77 and applies to all members who register for or use the nego77 platform. By using our services, you agree to the collection and use of information as described in this document.
1. Introduction
Nego77 ("we", "Platform") is fully committed to protecting the privacy and personal data security of every member who uses our platform. We understand that your trust is our most valuable asset, and we will never take this responsibility lightly.
This Privacy Policy explains in detail how nego77 handles your personal information — from collection and use, to storage, protection, and deletion. We believe transparency is the foundation of trust, which is why we have written this document in clear, plain language that every Malaysian member can understand.
This Policy applies to all nego77 services, including the official website, Android and iOS mobile apps, and all official nego77 communication channels. If you disagree with any part of this Privacy Policy, please stop using the nego77 platform and contact our support team to close your account.
2. Personal Data We Collect
Nego77 only collects data that is strictly necessary to provide safe, efficient services that comply with legal requirements. The following are the categories of data we collect:
Registration and Identity Verification Data
- Full name as stated on your identity document.
- Date of birth to verify that you are 18 years of age or older.
- Email address and mobile number for account communication and security.
- Residential address for KYC (Know Your Customer) verification.
- Digital copies of identity documents (identity card or passport) and proof of address.
Financial and Transaction Data
- Bank account or e-wallet details registered for deposit and withdrawal processing.
- Records of all deposit and withdrawal transactions including amounts, dates, and payment methods.
- Wagering history and gaming activity on the nego77 platform.
Technical and Usage Data
- IP address, web browser type, and device operating system.
- Session data including login duration, pages visited, and games played.
- General location data based on IP address for security and compliance purposes.
- Mobile device information including device model and operating system version when using the nego77 app.
nego77 guarantees: We never collect credit or debit card numbers directly. All payment transactions are processed through audited payment providers using 256-bit SSL encryption.
3. How We Use Your Data
Every piece of data nego77 collects has a clear and lawful purpose. We do not use your data for any purpose not stated in this Privacy Policy. The following are the primary purposes for which data is used:
| Purpose of Use | Legal Basis |
|---|---|
| Member account management and verification | Service contract fulfilment |
| Deposit and withdrawal processing | Service contract fulfilment |
| Identity verification (KYC) and legal compliance | Legal obligations |
| Fraud prevention and account security | Nego77's legitimate interests |
| Customer support and complaint resolution | Service contract fulfilment |
| Platform improvement and user experience enhancement | Nego77's legitimate interests |
| Promotional communications (with your consent) | Member consent |
4. Data Sharing with Third Parties
Nego77 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. Your data is only shared in the following circumstances:
- Payment providers: Information required to process deposit and withdrawal transactions is shared with approved payment service providers, who are bound by strict confidentiality agreements.
- Game providers: Minimum technical data required to run games is shared with third-party game providers integrated with the nego77 platform.
- Regulatory body: nego77 is required to disclose certain information to the relevant authorities when lawfully requested to do so.
- Security services: Technical data is shared with cybersecurity service providers to detect and prevent fraud and unauthorized access.
All third parties receiving nego77 member data are required to comply with data protection standards equal to or higher than those of nego77. We only work with trusted third parties with a proven track record in the industry.
5. Data Security
The security of members' personal data is nego77's number one priority. We apply multiple layers of technical and organisational protection to keep your data safe at all times:
Technical Protection
- 256-bit SSL encryption for all data communications between your device and nego77's servers.
- Encryption at rest for all sensitive data stored in our databases.
- Two-factor authentication (2FA) is available and encouraged for all nego77 member accounts.
- Round-the-clock 24/7 security monitoring by nego77's cybersecurity team to detect threats in real time.
- Penetration testing is conducted regularly by independent third-party security experts.
Access Control
- Access to members' personal data is restricted to nego77 staff who require it solely to perform their job responsibilities.
- All staff with access to member data are bound by strict confidentiality agreements and mandatory data protection training.
- Access logs are recorded and continuously monitored to detect any suspicious activity.
Security Reminder: nego77 will never request your account password via email, phone, or live chat. If you receive such a request, please contact our support team immediately as it may be a fraudulent attempt.
6. Cookies and Tracking Technologies
Nego77 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your web browser when you visit the nego77 site.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve the overall user experience.
- Functional Cookies: Stores your preferences such as language, display settings, and game history for your convenience.
- Analytical Cookies: Used to understand aggregated, anonymized platform usage patterns for service improvement purposes.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the nego77 platform on your device.
7. Data Retention Period
Nego77 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention guidelines are as follows:
- Active account data: Retained for as long as your account remains active on the nego77 platform.
- Financial transaction data: Retained for a minimum of 5 years after a transaction is made, as required by financial and anti-money laundering laws.
- KYC and identity verification data: Retained for 5 years after account closure to meet compliance requirements.
- Customer support communication logs: Retained for 2 years for reference and dispute resolution.
- Technical data and security logs: Retained for 12 months, then automatically deleted or anonymized.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
8. Your Rights as a Member
Nego77 respects your rights over your personal data. You have the right to:
9. Children's Data
The nego77 platform is strictly for individuals aged 18 and above. nego77 does not knowingly collect any personal data from individuals under the age of 18. If we discover that a child's data has been collected without parental or guardian knowledge or consent, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe your child has registered an account at nego77, please contact our support team immediately. We will take prompt action to resolve the matter.
10. Links to Third-Party Sites
The nego77 platform may contain links to third-party websites or services such as game providers or payment providers. nego77's Privacy Policy does not apply to those third-party websites. nego77 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of any third-party website you visit.
11. Amendments to the Privacy Policy
Nego77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new service features. Whenever the Privacy Policy is updated, the "Updated" date at the top of this document will be revised. For significant amendments, we will notify members via a platform notice or registered email at least 7 days before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed on how nego77 protects your information. Continued use of the platform following any amendments constitutes acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by nego77, please contact our privacy team. Our team is available to assist you 24 hours a day, 7 days a week via live chat on the platform or through our official email at [email protected]. We are committed to responding to every inquiry within 48 business hours.
For formal privacy-related complaints, you may submit a written complaint to the nego77 Privacy Officer, and we will conduct a thorough internal investigation and provide a written response within 14 business days.